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Night Auditor/Hotel Guest Services

Situated in the heart of downtown Los Angeles, LEVEL Furnished Living presents a fresh concept in premium short and long term accommodation. Located just minutes from the Staples Center and L.A. Live, Grand Park, the Fashion and Financial Districts, a celebrated international dining scene and city-wide transportation links, LEVEL Furnished Living uniquely combines the comfort and convenience of home with the hospitality and style of a boutique luxury hotel.





Respond to a wide variety of guest requests then adding personal recommendations and touches to achieve maximum customer satisfaction.



  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
    • resolves customer complaints
    • assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
    • responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. 
  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
  • Complies with Work Rules and Standards of Conduct.
  • Works harmoniously and professionally with co-workers and supervisors.
  • Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theater, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
  • Stores and retrieves guest luggage and packages.
  • Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.



  • Monitors house accounts, adjusting weekly and balancing forward daily.
  • Sorts shift work balancing adjustments, and charges making all necessary corrections.
  • Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
  • Sorts shift work balancing adjustments, and charges making all necessary corrections.
  • Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.




  • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
  • Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
  • Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.



  • High School Diploma, G.E.D. or equivalent
  • Previous experience in customer service, hospitality or hotel industry
  • Exceptional customer service oriented focus and approach
  • Ability to understand the needs of guests and offer appropriate options and solutions
  • Strong communication skills with fluency in English, knowledge of additional languages an asset
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